Experience
"Hello. This isn't Big Dawg. Sorry to dissapoint. He's not here."
"As a matter of fact, a minute ago when you called, he wasn't here either."
"And I'm pretty sure that two minutes ago when you called, he wasn't here then."
"The minute before that, when you called? He was gone then too."
"Would you like to learn from experience and leave a message, or would you rather just wait a minute and try to call him a fifth time?"
I learned that people don't like to learn from experience. It explains a lot, really.
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